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Frequently Asked Questions
About the Walk
General
About My Walk Center
ABOUT THE WALK
Q. What time does the event start?
A. Walk MS check in starts at 9:00am and the walk will kick off at 10:00am. Please refer to your walk packet to verify these times! It is best to show up at least an hour early to check-in and allow yourself plenty of time to turn in your money and get your prizes.
Q. Can I bring my children? Can they be pulled in a wagon or pushed in their strollers? Do they have to turn in money?
A. You may bring your child and they can be pulled in a wagon or pushed in a stroller. While we do not require a minimum amount of money to be turned in, we do however hope that everyone that participates can turn in something as that will help us pay for the costs to hold our event.
Q. Do I have to turn in money the day of the walk?
A. It is suggested that you bring your pledges with you on the day of the walk. If you are unable to do so, you have 30 days after your walk date to mail us your pledges. *You may also mail your pledges before the event date if you get started early and don't want to hold on to them.
Q. Can I come out and walk without raising funds? (I enjoy walking or my doctor told me walking is good for me to do)
A. It is required that everyone that walks must turn in a pledge or donation. We do not have a minimum required amount to turn in.
Q. Can I get a t-shirt for my kids and/or my dog?
A. Anyone can get a t-shirt IF they raise $125. Call Camille to get some great fundraising tips and see how easy it is to raise $125.
Q. Can I just register myself and that counts for my whole team?
A. No. Please make sure everyone on your team registers with the MS Office individually. If your team members do not make the MS Office registration deadline, they will be able to register as a walk on team member that day.
Q. Can I bring my teams money in one envelope?
A. No. Please make sure that every team member turns in his or her own money so that we can allocate prizes appropriately. If the team raised the money as a group, it is suggested that you divide the total amount raised by how many team members you have and let them turn in the money when they check in on the day of the walk. If your team has a unique situation, please feel free to call the MS office and we'll work it out together.
Q. How many miles is the walk?
A. The walk ranges between 3 to 5 miles depending on the walk site and route selected. Every walk will feature an alternate 1-mile family route for those that cannot complete the full 3 to 5 miles.
Q. When will I get my prize?
A. Prizes will be awarded approximately 8 weeks after the prize deadline.
Q. Can I pick two (2) prizes that equal the dollar value of what I have raised?
A. Only one prize may be chosen, you may choose a prize from your fundraising level and below.
Q. Does everyone start at the same time?
A. Yes, there is an official start time. We ask that no one begin walking until the official Walk MS Kickoff. If you arrive late and miss the kickoff but would still like to participate, an MS Staff person would be happy to find you transportation to the end of the line.
Q. Can I ride my bike, run or skateboard?
A. Due to safety issues, you may not ride a bike, run or skateboard at Walk MS; however we do have two Bike MS Tours that we would be happy to give you information about.
Q. Is there a pledge minimum?
A. There is no minimum pledge amount, unless you would like a t-shirt ($125) or other prizes.
Q. Are there bathrooms at the rest stops?
A. Yes, there are restroom facilities at the rest stops.
Q. If I come late can I still walk?
A. Yes, an MS Staff person would be happy to find you transportation to the end of the line.
Q. Can I get a copy of the map, before the day of the walk?
A. Please call your local MS office for more information about your walk site route.
Q. Does everyone have to sign a waiver (my child is under 18, do I have to sign for them)?
A. Yes, everyone must sign a waiver. If your child is under 18, you or an accompanied guardian must sign for them. The waiver is on the bottom of your pledge sheet which will be mailed to you in March if you are registered.
GENERAL
Q. I forgot my Username and Password.
A. Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at vab@nmss.org
Q. How do I change my Username and/or Password?
A. First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
Q. How do I unsubscribe from e-mail?
A. Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.
ABOUT MY WALK CENTER
Q. What is a Personal Page?
A. A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Walk Center. You will be able to customize images, text and the style/color layout of the page.
Q. By default I have a personal page, do I have to change it?
A. Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
Q. How do I change my personal fundraising goal?
A. First, you will need to login to your Walk Center. On the bottom right side of the Walk Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
Q. How do I change my team name, team division or team goal?
A. Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her walk center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name, division and goal.
Q. How can I see who has donated to me?
A. Login to the site using your Username and Password. Go to your Walk Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts having been donated.
Q. How can I see who is on my team?
A. Login to the site using your Username and Password. Go to your Walk Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
Q. What is a team message?
A. Simply go to your Walk Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.
Q. What is the difference between making my personal page private or public?
A. By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you. | 
